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Apple reserves the right to reject any application without comment.

Meeting program requirements does not guarantee acceptance into the program.

Apple will not consider applications that do not meet the program requirements.

Business purpose including customer segment or type.

Previous experience or history with Apple as a Service Provider or Reseller.

Location address(es) (note: Apple does not accept home offices or PO Boxes).

DBA if applicable) under which the business conducts its operations Please submit an email to or providing all of the information below. Certifications are updated on a per product basis annually. The certification exam fees are waived for businesses that have been approved to be an Authorized Service Provider.ĭetailed information about Apple Certifications preparatory courses and exams can be found here. A residential address is not acceptable as an authorized service location.Īuthorized Service Providers are required to use Apple Certified Technicians when repairing Apple products.īecoming certified to repair Apple products requires passing exams through an online Authorized Testing Center. The premises must include a clean and presentable reception area for customers who require a walk-in service, and a secure workshop area for repairs, storage of parts and incoming units for repair. The organization must maintain a commercial walk-in service location with dedicated service personnel in an easily accessible location. Apple’s repair tools, training, service guides, and diagnostics must be kept confidential. Apple periodically audits and reviews Authorized Service Providers to ensure these high standards are consistently met. The organization should actively promote the Apple brand as part of their business along with AppleCare service and support products.Īuthorized Service Providers are required to meet Apple’s standards at all times with regard to service levels, certification of technicians and availability of service to customers. A credit line is required and must be agreed with the Apple Finance team in the appropriate region. Organizations applying for Authorized Service Provider status are required to have been in operation for a reasonable period, with audited financial records available for review by Apple.

Parts resellers and distributors are not eligible for this program.

Companies, organizations, and universities and colleges in regions where Apple has a direct service presence may apply to become an Apple Authorized Service Provider.